Technology creating ‘smart tourists’


With countries in Asia beginning to open and revive F&B and hospitality sectors disrupted by the COVID-19 pandemic, technology offers new alternatives to entice and help dining customers adhere to health safety protocols.
In Thailand, for example, the Centara Grand Beach Resort Phuket pilots a "Smart Tourist" 5G Programme in partnership with local telco True5G. Digital-savvy tourists can enjoy a variety of digital guest solutions without the need to download a mobile app. They will also experience contact-less service at the resort's Italian restaurant via a service robot equipped with a touch screen and voice interaction.
Piroon Paireepairit, head of 5G Working Group, True Corporation, said they support the government sector in opening the country and stand beside the Thai tourism business industry. He added that the telco is ready to deploy its 5G network and solution to drive tourism in key tourist destinations like Phuket.
Meanwhile, visitors to this month's Hong Kong Wine & Dine Festival offers new experiences such as 'digital tasting passes' to enjoy selections of limited-time-only menus from four culinary neighbourhoods. Another technology-led attraction is the live-streamed "Tasting On-Air" programmes introducing a series of wine-tasting experiences. The programmes include an expert-led masterclass with limited edition wine-tasting sets of en primeur samples from the Bordeaux region in France.
Festival organiser Hong Kong Tourism Board (HKTB) said they hope the event can whet visitors' appetite for "unparalleled gastronomic experiences". (Image from HKTB)

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